Avidlite specialise in sugar free, low glycemic and low carbohydrate products for diabetics, dieters and other healthy eaters. Making A Purchase Avid are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us.
Our Contact details:
Avid
Unit 1 Manor Park Windsor Road BEDFORD England MK42 9HW United Kingdom mainland
Phone: 01234 273400
Fax: 01234 330324
Email: sarah [at] avidlite [dot] co [dot] uk
VAT Registration Number GB 608 4953 21
BY PLACING AN ORDER WITH US YOU ARE AGREEING TO THE TERMS AND CONDITIONS BELOW. Therefore, we strongly recommend that you read it all, and in particular the section Delivery Schedule. If there is anything that you do not understand, please contact us.
DISCOUNT: We are giving at least a £6 discount off all orders with the goods total value over £65. In some cases the discount can be £7.05, depending on the VAT rates of the goods ordered. The shopping cart/basket shows the VAT as a separate item. For example, if all the goods that you order carry VAT at 17.5%, then the discount will be £6 + VAT at 17.5% = £7.05. The discount applies for all countries. For customers outside the EU, please see the Tax Charges section below for more about VAT.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After adding an item it will briefly show you your cart contents (basket) and then go back to where you were. After you have finished your selection, click 'View Cart', make any alterations, and when you are happy click 'Checkout' and you will be prompted for information that we need to be able to complete the order. You can make any alterations to your shopping cart, address or delivery details up to the point that you click the final Next button after completing your payment details. If you find after completing your order that you have made a mistake somewhere, you should contact us immediately by telephone or email.
We accept credit and debit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction into your own currency. We also accept orders where you will be paying by UK postal orders or by PayPal - we despatch the goods after we have received your payment, and confirm by email. You can also pay by PayPal: select the payment method of PayPal. We will confirm the order and the payment by email.
We accept Visa, Mastercard, Visa Electron, Maestro (Switch) and Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped; this should not arise as only items in stock are available to order. You may send your credit card information via phone, fax, snail mail or over the Internet (using our secure ssl encrypted site). We recommend the latter as the most secure.
You will be sent an automatic confirmation email from us. If there is a problem with any matter, for instance with your card payment or with stock availability, we shall email you accordingly. If you fail to supply a correctly typed and valid email address, or your isp or your software rejects our emails as spam, you will obviously not be able to receive the emails that we send. If you have opted to pay by postal orders, you will receive an additional personally written confirmation. If you have any problem arising from the order confirmation, please do not hesitate to contact us.
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| Shipping And Handling See Delivery Schedule for details of when goods are despatched and how.
Delivery Charges
Orders to anywhere on the UK mainland sent by Royal Mail First Class post are £2.95 per order up to 350g when packed, £3.95 per order up to 650g packed, £4.95 up to 1400g packed and £5.95 above 1400g. Orders to the UK mainland weighing above 2.25kg are £6.94 per order. This is less than the actual cost to us. You will only have an option of Royal Mail if your order weighs under 2.25kg when packed (automatically calculated for you online when placing your order), in which case you can choose to pay extra for it to go by courier if you prefer, if you are England, Wales or mainland Scotland. The courier option will not arise if you have selected your country as Channel Islands, Northern Ireland, Isle of Man or Scottish Islands (though we may despatch very heavy orders by courier at our discretion at no extra charge to you), or any country outside the United Kingdom. If you live on the UK mainland you will not have the option of Royal Mail First Class post if your order weighs more than 2.25kg when packed, automatically calculated by the system when placing your order. If delivery is to Northern Ireland, Channel Islands, Isle of Man or Scottish Islands, all orders go by Royal Mail First Class post unless weighing over 7.5kg, in which case they go by courier. The charge increases with the packed weight, calculated automatically online, with the charge the same as UK mainland up to 2.25kg, to a maximum of £25.85, and is in all cases much less than the Royal Mail actually charge. Orders to all countries outside the UK are based on weight and destination (Europe or Rest of World). When you place your order the system will calculate the amount automatically. You will see the carriage/shipping charge before you make payment, and are able to change your order. As a rough guide, the carriage charge for an order weighing up to 1kg when packed will be £8.83 to Europe and £13.65 to the rest of the world.
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Delivery Schedule Orders placed by 2,00 pm British time are normally despatched on the same day, except Saturdays and Sundays. Orders placed after 4.00 pm are despatched the next working day. Orders placed between 2.00 pm and 4.00 pm may or may not be despatched that day (you are notified by email in every case). Orders placed on Friday evening, Saturday or Sunday are despatched on Monday. You may request a delayed despatch when placing your order, using the Any Comments.
The shop system automatically calculates the weight of your parcel and selects the possible choices available to you for despatch using this information and the country the goods are being despatched to.
Orders to the United Kingdom weighing less than 2.25kg when packed are despatched by Royal Mail First Class post, with delivery usually the next day (not Sunday) else the day after (not Sunday). All orders to the Channel Islands, Northern Ireland, Isle of Man and the Scottish Isles are despatched by Royal Mail First Class post, regardless of weight, though for very heavy orders we may use a courier at our discretion at no extra charge to you. With all orders we have proof of despatch.
Orders to the United Kingdom mainland weighing less than 2.25kg will give you the option of Royal Mail First Class post or courier.
Orders to England, Wales and mainland Scotland weighing more than 2.25kg when packed are despatched by courier, with delivery the next working day, time cannot be stipulated, any time up to 5.30 pm. Delivery to northern Scotland may take two working days. Delivery can be on a different working day at your request if we know before despatch.
Orders to countries outside the United Kingdom are despatched by Royal Mail Airmail post, Small Packet, Airsure or International Signed For, or by courier at our discretion.
The system automatically sends you an order confirmation email. If you do not receive this it may be because you made an error when typing in your email address, you are over quota on your email account, or you or your isp have filtered the email as spam.
In all cases, if there is a possibility that no-one will be in at your address to receive goods on the anticipated date of delivery, please either give a different address for delivery (work, neighbour, friend), or supply a special instruction when placing your order (in shipping section); for example "If no reply please deliver to neighbour", "If no reply please leave under table in back garden", "If no reply please leave in shed". In the case of courier deliveries, the carrier will not carry out such an instruction unless it comes from us, so we need to know it preferably before the goods are despatched. If you do not provide a Special Instruction, and the carrier are unable to deliver to you because there is no reply, they will automatically try delivering to a neighbour; if you do not want this to happen you must inform us when placing the order, providing your own Special Instruction or an address where it is 100% certain to receive a reply.
In the case of courier parcels, if the courier are unable to deliver to you because there is nobody in and you have not provided a Special Instruction, and the courier firm have made two attempts on different days and have tried your neighbours with no success, and they say that they have left a card to which you have not responded, and you have not collected the package from their depot, and you have not contacted Avidlite as advised by us, and by the courier, after waiting a few days, return the parcel to Avidlite, we shall have to pass to you the charge that the courier firm make to us for returning it to us (about £17).
WE CANNOT OVER EMPHASISE THE IMPORTANCE OF YOUR PAYING ATTENTION TO THESE POINTS. We do everything that we can to ensure that you receive your goods and that you receive them on the scheduled day, but it does require your co-operation.
In the case of goods being despatched to COUNTRIES OUTSIDE THE EU: Do not order items that are illegal to import into your country. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country. If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund. If we do receive the package back after being seized and the products are in perfect condition, we will credit you with the price that you paid for the products, but you are responsible for the shipping charges.
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| Tax Charges Prices contain VAT where relevant - if the particular product is VAT rated and you are in the UK (not Channel Islands) or the EU. Customers in the Channel Islands and customers not in the EU please note that, though the shopping cart and invoice online may show a VAT breakdown, when the order is entered in our book-keeping system offline it is corrected to not contain VAT (exempt) but the totals are the same, that is the prices that you pay for products are the same for everybody worldwide. |
| Credit Card Security When the order is placed at our website, credit and debit card numbers are encrypted using 128 bit encryption, on a secure site. They are only decrypted after they reach our secure computer. They are not held in clear text on any web site. The receipt that is enclosed with your goods does not contain your card details; this is precaution just in case your package falls into the wrong hands during transit or on delivery. |
Guarantee All the products on our website should reach you in perfect condition. They are very well wrapped and carefully packed by us. If they reach you in imperfect condition, or are not the correct products that you ordered, we shall gladly refund or exchange. We cannot exchange or refund if they are perfect, are as described on the website, and are the correct items as ordered.
Though we store products at temperatures suitable for the particular product, and wrap everything well, we have no control over temperatures once the goods have been despatched. It is therefore possible that chocolate may soften or melt in hot weather in transit. Please bear this in mind when ordering. We take no responsibility for chocolate arriving softened or melted in hot weather.
We take extreme care to ensure that all goods and the correct goods are packed with plenty of protective packaging. Please open your parcel as soon as possible after delivery, and check the contents against your order and the receipt enclosed. Please let us know immediately if any item is missing or damaged or is the wrong item. Failure to let us know within 24 hours of receipt may result in your not receiving a replacement or refund. All parcels are weighed before despatch and a record of this weight written on the relevant order. This means that checks can be made by us as to whether an item could have been missing, in conjunction with reference to stock levels. |
| Reaching Us If you need to reach us, please email us or call on 01234 273400 (International +44 1234) or fax us on 01234 330324 or write to us at Unit 1 Manor Park Windsor Road BEDFORD England MK42 9HW United Kingdom mainland |
Privacy Policy Avid do not disclose buyers' information to third parties.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option (stored on YOUR computer, not ours!). They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Also see Guarantee section above. |
| Payment Methods You may pay by credit or debit card or PayPal with order, or send postal orders. Cards accepted are Visa, Visa Electron, MasterCard, Solo and Maestro. When paying by PayPal you may have payment options within PayPal. In all cases the goods will be despatched to you in the next collection after receipt of your payment, unless you request otherwise. |
Avid, Unit 1 Manor Park, Windsor Road, Bedford, England MK42 9HW; Telephone 01234 273400; Fax 01234 330324; Email sarah@avidlite.co.uk; Website www.avidlite.co.uk |
