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Serving dieters and diabetics since 2003

THIRD PARTIES

Avid do not disclose buyers' information to third parties other than to the payment service provider (SagePay and/or PayPal) to process your payment, and to the carrier (Royal Mail, UKMail or DHL) to deliver your goods and notify you regarding this. In all these cases, the third party will not disclose any of the details to any other party, other than to your bank for fraud checks.

COOKIES

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

HOW WE USE YOUR DATA

Data collected by this site is used to:

a. Process, despatch and deliver your orders.
b. Provide legally required documents for Her Majesty's Revenue and Customs.
c. Email occasional newsletters where you have requested it and have not unsubscribed.
d. Enable contact details to fill in the Checkout to assist with ordering, if you have chosen to register and have logged in.

WHAT DATA WE COLLECT FROM YOU

Personal details required when ordering are your name and address, the name and address for delivery if different, your telephone number and your email address. This information is needed for the processing of your payment by the payment provider, the despatch and delivery of your goods, and for us and the carrier to notify you about delivery and to contact you regarding any problem. We do not request from you, or handle, access or store, any other personal details.

HOW LONG WE KEEP THE DATA

Details are only kept for as long as required to fulfil and deliver orders, meet legal requirements, and to maintain registration details so that you can login and view recent orders if you choose and, if you have requested emails from us about new products and offers, to enable these to be sent by us.

YOUR RIGHTS

You can at any time request your personal details to be deleted. These cannot be deleted from invoices legally required for Her Majesty's Revenue and Customs (HMRC), but can be deleted from your registration if registered by deleting the registration, which means the associated orders will also be deleted. The corresponding orders in our offline bookkeeping software can also be deleted.

WHERE DETAILS ARE KEPT

Where you have registered (this is optional) your personal details are stored online securely. Customers who have not registered do not have any contact details stored online. All customers have invoices and their linked customer files stored offline in our bookkeeping software. These have to be kept for at least 5 years for HMRC, but can be deleted after that. If who have agreed to occasional email newsletters your email address is stored offline in a secure file. Your email address is deleted when you unsubscribe or the emails hard bounce, and are deleted if you have not ordered for a number of years. Your orders are stored securely offline in our book-keeping software and securely in our shopping cart software online and offline. These can be deleted by request at any time. The orders are deleted routinely after a couple of years.

THE SECURITY OF YOUR DATA

Your personal details online are entered only on secure pages on our website, with ssl encryption, identified with https and a padlock in the address in your browser. These pages include registration, login and the Checkout. The payment service providers are totally secure. Offline, our computers are protected by firewalls, separate logins for each computer, and separate logins for each relevant item of software, including the shopping cart software and book-keeping software. Anti-virus, malware and intruder detection sofware is continuously running and updated.

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